Return & Refund Policy
Return & Refund Policy – Sisism
Thank you for shopping with Sisism. We’re committed to your satisfaction and want you to enjoy your purchase with confidence. If you're not completely satisfied, we’re here to help.
📅 30-Day Return Policy
You have 30 calendar days from the delivery date to return eligible items for a refund or exchange.
To qualify, items must be:
- Unused
- In original condition
- In original packaging
🔁 How to Initiate a Return
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Contact us at contact@sisism.com
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Provide:
- Your order number
- Item(s) you wish to return
- Reason for return
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Our support team will provide return authorization and instructions.
📦 Return Shipping
Customers are responsible for return shipping unless the return is due to:
- A shipping error by Sisism
- A defective or damaged item
We recommend using a trackable shipping service to ensure safe delivery.
💰 Refund Processing
Once we receive and inspect your returned item, you’ll receive an email confirmation.
If approved, your refund will be processed and applied to your original payment method within a few business days (depending on your payment provider).
🔄 Exchanges
To exchange an item:
- Follow the return process
- Place a new order for the desired item
Note: Exchanges are processed separately from returns.
⚠️ Damaged or Defective Items
If your product arrives damaged or faulty, contact us immediately at contact@sisism.com for prompt assistance with a replacement or refund.
📞 Contact Information
For questions or concerns about returns or refunds, reach us at:
contact@sisism.com
We’re always here to help.
Note: Sisism reserves the right to update this Return and Refund Policy at any time. Changes take effect immediately upon posting.
Thank you for choosing Sisism — we value your trust and are committed to delivering top-quality service.